Frequently Asked Questions

1. What is a commercial clean?
A commercial clean is for business spaces like offices, storefronts, or buildings. It includes tasks like dusting desks, sanitizing common areas, trash removal, and keeping the space tidy for clients or staff.

2. What is a residential clean?
Residential cleaning is for homes, apartments, or condos. It covers living areas, kitchens, bathrooms, and bedrooms.

3. What’s the difference between residential cleaning and housekeeping?
Residential cleaning is a full-service clean with a flat rate (like general or move-out cleanings). Housekeeping is more flexible and hourly — perfect for light tidying, laundry, dishes, and organizing.

4. What is the difference between a general clean and a deep clean?
A general clean includes wiping down surfaces, cleaning bathrooms & kitchen, sweeping, mopping, vacuuming, making beds & taking out trash, best for regular maintenance and upkeep. A deep clean is everything in general cleaning plus, inside of all appliances, drawers, cabinets, baseboards, light switches, door frames, walls, etc. Recommended for first-time clients or neglected units. ​

5. What is a move-out/move-in clean?
This is a deep, top-to-bottom clean designed to prepare a home for the next occupant. It includes cleaning inside cabinets, appliances, baseboards, and more — perfect for landlords, tenants, or property managers.

6. What is a post-construction clean?
Post-construction cleaning removes dust, debris, and residue after remodeling or new builds. It’s more detailed and may involve deep dusting, paint splatter removal, and extra attention to hard-to-reach areas.

7. Do I need to provide cleaning supplies?
Nope! We bring our own unless you prefer we use yours — just let us know ahead of time.

8. Do I need to be home during the cleaning?
Nope! You can be home or provide entry instructions. We're trustworthy, professional, and fully insured.

9. What’s your cancellation policy?

• If the client cancels within 72 hours of the scheduled service, the deposit is non-refundable to compensate for time reserved and potential compensation for the cleaning team.

• If the client cancels more than 72 hours before the scheduled service, a 50% refund of the deposit will be issued, or a credit toward future services can be provided.

10. Are you insured?
Yes! We're fully insured for your peace of mind.

11. Is there a deposit required for services?

Yes!

• A 25% deposit (for residential services) or 50% deposit (for commercial services) is required to secure your scheduled cleaning.

This helps us reserve your spot and prepare your crew and supplies in advance!